Policies

Chaperone

We have male and female doctors at the clinic and patients may request an appointment with a specific doctor when booking although this may increase the waiting time. All patients are entitled to have a chaperone present for consultations, examinations, or procedures if they wish to. This can be a family member or friend or staff of the clinic. The Doctors may also want to request a chaperone to be present depending on the type of procedure.

Requests and release of personal information

Confidentiality is very important to us. We will only release your medical information to a 3rd party with your signed permission. There is an exception when bound by legal requirements.

No-show or missed appointment

If a patient misses appointments regularly and does not telephone to cancel their booked appointment, they may be asked to find an alternative clinic.

Abusive behaviour 

Spring Family Medical Clinic is a friendly clinic that welcomes all patients without any discrimination whatsoever, however, we also have zero tolerance towards abusive behaviour of any kind. We reserve the right to work in an environment free from violent, threatening, or abusive behaviour and everything will be done to protect that right. This may include asking you to find an alternative healthcare provider.

Complaints/Suggestions/Compliments 

We encourage feedback on our services as it helps us to improve. We’re here to listen to your concerns and compliments about the quality of care you received. Patients have the option to discuss their issues with the individual doctor or the clinic manager either face to face, by telephone or in writing.